very ph Privacy Policy

When you register an account on very ph, we collect the personal information necessary to verify your identity and operate your account. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required for age and identity verification. We also collect your billing and payment details when you make a deposit or request a withdrawal, though full card or account numbers are never stored directly on our servers. Your residential address in the Philippines may also be requested as part of our know-your-customer process, which we are required to carry out under applicable regulations. All registration information is submitted voluntarily by you and is used solely for the purposes described in this Privacy Policy.

In addition to the information you provide directly, very ph automatically collects certain technical data when you access the platform through your mobile browser or device. This includes your IP address, device type, operating system, browser version, session timestamps, and pages visited within the platform. We use this technical data to maintain platform security, detect suspicious activity, and improve the overall performance and reliability of our services for Filipino players. This data is collected through standard server logs and session management tools, and it is not used to build advertising profiles or shared with marketing third parties. You do not need to take any action to provide this information — it is collected automatically as part of normal platform operation.

We may also collect information about your gaming activity on the platform, including bet history, game session records, deposit and withdrawal transactions, and any communications you send to our support team. This activity data is used to manage your account, resolve disputes, comply with regulatory reporting requirements, and provide you with a personalised and responsible gaming experience. Records of your gaming activity are retained for the period required by applicable Philippine law and our regulatory obligations, after which they are securely deleted or anonymised. We do not use your gaming activity data to make automated decisions that produce legal or similarly significant effects on you without human review.

The personal information collected by very ph is used primarily to operate and maintain your player account, process your deposits and withdrawals, verify your identity and age eligibility, and provide you with access to our sports betting, slot game, and bingo services. We also use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies. These service communications are not optional — they are necessary for the proper operation of your account and cannot be opted out of while your account remains active. We will never use your contact information to send unsolicited promotional messages without your prior consent.

Your data is also used to comply with our legal and regulatory obligations as a licensed gaming platform operating in the Philippines. This includes carrying out anti-money laundering checks, reporting suspicious transactions to relevant authorities where required by law, and maintaining records of player activity for the periods mandated by applicable regulations. Where we are required to share your information with a regulatory body or law enforcement agency, we will do so only to the extent required by law and will not disclose more information than is strictly necessary. We take our compliance obligations seriously and maintain internal procedures to ensure that data sharing with authorities is handled appropriately and documented correctly.

We may use aggregated and anonymised data — which cannot be used to identify any individual player — for internal analytics, platform improvement, and business planning purposes. For example, we may analyse overall patterns in game popularity, peak usage times, or deposit method preferences to help us improve the platform experience for all Filipino players. This anonymised data does not constitute personal data and is not subject to the same restrictions as individually identifiable information. If you have given us your consent to receive promotional communications, we may also use your contact details to inform you about new games, platform features, or special offers available on very ph — you can withdraw this consent at any time by contacting our support team.

very ph does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, and cloud infrastructure partners. All third-party service providers who handle your data on our behalf are required to process it only in accordance with our instructions and to maintain appropriate security standards. We conduct due diligence on our service providers before engaging them and include data protection obligations in our contracts with them. Your data will never be shared with a third party for purposes unrelated to the operation of the very ph platform without your explicit consent.

In certain circumstances, we may be required to disclose your personal information to government agencies, regulatory bodies, or law enforcement authorities in the Philippines or other relevant jurisdictions. Such disclosures will only be made where we are legally obliged to do so, where we have a legitimate interest in preventing fraud or protecting the security of the platform, or where disclosure is necessary to protect the rights and safety of our players or staff. We will notify you of any such disclosure where we are legally permitted to do so. If very ph undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the very ph platform is encrypted using industry-standard protocols, and access to personal data within our organisation is restricted to staff who need it to perform their job functions. We regularly review and update our security practices to address emerging threats and to maintain the integrity of our systems. Despite these measures, no internet-based platform can guarantee absolute security, and you should also take steps to protect your own account by keeping your login credentials confidential and logging out after each session.

Your personal data is retained for as long as your account remains active and for such additional periods as are required by applicable Philippine law and our regulatory obligations. When your account is closed, we will retain your data for the minimum period required by law before securely deleting or anonymising it. Transaction records and identity verification documents may be retained for longer periods where required for anti-money laundering compliance or dispute resolution purposes. You may request information about the specific retention periods applicable to your data by contacting our support team, and we will respond to such requests within a reasonable timeframe in accordance with our legal obligations.

As a registered player on very ph, you have the right to access the personal information we hold about you and to request a copy of it at any time. You also have the right to request that we correct any inaccurate or incomplete information in your account records, and we will action such requests promptly upon verification of your identity. Where we are processing your data on the basis of your consent — such as for promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. These rights are provided to you in accordance with applicable Philippine data protection law, and we are committed to honouring them in a timely and transparent manner.

You also have the right to request the deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected and there is no overriding legal obligation requiring us to retain it. Requests for data deletion will be assessed on a case-by-case basis, and we will inform you of the outcome within a reasonable period. Please note that we may be unable to delete certain data where retention is required by law or where deletion would prevent us from fulfilling our regulatory obligations. To exercise any of your data rights, please contact our support team using the details provided in the footer of this page, and we will guide you through the process.

very ph reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify registered players by posting a notice on the platform or by sending a notification to the email address associated with your account. The updated policy will take effect from the date it is published on the platform, and your continued use of very ph after that date will constitute your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way very ph handles your personal data, you are welcome to reach out to our support team at the email address listed in the footer of this page. We aim to respond to all privacy-related enquiries within a reasonable timeframe and to resolve any concerns in a fair and transparent manner. If you are not satisfied with our response, you may also have the right to lodge a complaint with the relevant data protection authority in the Philippines. We value the trust that Filipino players place in us and are committed to handling your personal information with the care and respect it deserves.